Télécharger le livre :  100 Methods for Total Quality Management
From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Central to the book is a broad...

Editeur : SAGE Publications Ltd
Parution : 1996-03-05
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