Quality of Experience Engineering for Customer Added Value Services

From Evaluation to Monitoring de

,

Éditeur :

Wiley-ISTE


Paru le : 2014-07-09

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Description

The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications.
In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.
Pages
256 pages
Collection
n.c
Parution
2014-07-09
Marque
Wiley-ISTE
EAN papier
9781848216723
EAN PDF
9781118984345

Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
256
Taille du fichier
5949 Ko
Prix
163,47 €
EAN EPUB
9781118984338

Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
256
Taille du fichier
11704 Ko
Prix
163,47 €

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