Advances in Service Science

Proceedings of the 2018 INFORMS International Conference on Service Science

de

,

Éditeur :

Springer


Paru le : 2018-12-28



eBook Téléchargement , DRM LCP 🛈 DRM Adobe 🛈
Lecture en ligne (streaming)
147,69

Téléchargement immédiat
Dès validation de votre commande
Ajouter à ma liste d'envies
Image Louise Reader présentation

Louise Reader

Lisez ce titre sur l'application Louise Reader.

Description
This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume highlight ways to approach such technical challenges in service science and are based on submissions from the 2018 INFORMS International Conference on Service Science.
Pages
293 pages
Collection
n.c
Parution
2018-12-28
Marque
Springer
EAN papier
9783030047252
EAN PDF
9783030047269

Informations sur l'ebook
Nombre pages copiables
2
Nombre pages imprimables
29
Taille du fichier
7977 Ko
Prix
147,69 €
EAN EPUB
9783030047269

Informations sur l'ebook
Nombre pages copiables
2
Nombre pages imprimables
29
Taille du fichier
21484 Ko
Prix
147,69 €

Hui Yang is the Harold and Inge Marcus Career Associate Professor in the Harold and Inge Marcus Department of Industrial and Manufacturing Engineering at The Pennsylvania State University, University Park, PA. Prior to joining Penn State in 2015, he was an Assistant Professor in the Department of Industrial and Management Systems Engineering at the University of South Florida from 2009 to 2015. Dr. Yang's research interests focus on sensor-based modeling and analysis of complex systems for process monitoring, process control, system diagnostics, condition prognostics, quality improvement, and performance optimization.

Robin Qiu, tenured full Professor of Information Science, teaches a variety of courses including Predictive Analytics, Management Science, Business Process Management, Decision Support Systems, Project Management, Enterprise Integration, Enterprise Service Computing, Software Engineering, Web-based Systems, Distributed Systems, Computer Architecture/SOA, Computer Security, Web Security, Operations Research, and System Engineering. He holds a Ph.D. in Industrial Engineering and a Ph.D. (minor) in Computer Science both from The Pennsylvania State University. Dr. Qiu’s research interests include Big Data, Data/Business Analytics, Smart Service Systems, Service Science, Service Operations and Management, Information Systems, and Manufacturing and Supply Chain Management.

Suggestions personnalisées